Terms of Service

1. Services

WhiteBoston LLC provides AI search visibility, service-page strategy, content workflow, lead capture, CRM and lead follow-up support, AI workflow implementation, advisory, website, and content services. Specific deliverables and pricing are described on our Site, invoice, proposal, scope of work, or written service agreement between you and us.

AI Search and Lead Systems Builds: service-page strategy, SEO/GEO structure, workflow design, systems implementation, CRM and lead follow-up flows, dashboards, content engines, internal admin tools, prompt-supported processes, and related business workflow support for small businesses and solopreneurs.

Advisory and Workflow Care: strategic guidance, troubleshooting, ongoing improvements, workflow tuning, documentation updates, and technical support for systems we build or help maintain.

Website Design and Development Services:custom website design, development, page creation, SEO/GEO structure, form setup, lead capture, admin tooling, and related implementation work on a project basis.

By booking services, purchasing programs, or using our Site, you agree to these Terms. If you do not agree, do not use the Site or Services.

SMS Messaging Program

• Program Name:WhiteBoston SMS Updates.
• WhiteBoston may send marketing messages about special offers, discounts, and service updates when you select marketing SMS consent. When you select non-marketing SMS consent, WhiteBoston may send messages about your project request, appointments, and requested services.
• You can cancel the SMS service at any time. Simply text "STOP" to the number that sent you a message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. For help, reply "HELP" or contact support@whiteboston.com.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
• For privacy-related inquiries, please refer to ourPrivacy Policy.

Get More Reviews Service and 30-Day Guarantee

The Get More Reviews service is offered at $97 / month for the first 3 months, then $197 / month. The Get More Reviews service is month-to-month: $97/month for your first 3 months, then $197/month. Stripe automatically renews until you cancel before the next billing date. There is no separate setup fee.

The Go Live Date is the date the first automated review request is sent after onboarding. To qualify for the guarantee, the account must remain active and in use for at least 14 consecutive days after the Go Live Date. Email support@whiteboston.com within 30 calendar days of the Go Live Date to request the refund.

If eligible, WhiteBoston refunds the applicable monthly service fee paid for the first service period. You keep every genuine review generated. Toll-free number costs, carrier messaging fees, and other usage costs are pass-through charges and are excluded from the guarantee refund. $15 in SMS credits are included with the plan. Usage beyond that credit is billed separately.

The Get More Reviews service sends automated texts only to contacts whose consent to be contacted by SMS has been captured and recorded in your GoHighLevel account. Contacts without consent or marked opted out are not enrolled. Reply STOP to unsubscribe. Reply HELP for help. Message and data rates may apply.

Your customer list stays in your own GoHighLevel account. WhiteBoston accesses it only to configure and support the Get More Reviews service. You control contact deletion in that account, and WhiteBoston does not create or retain a separate customer-list copy for this service.

2. Account, Booking & Communications

Account setup: You must provide accurate contact and business information when booking services or engaging with our Site.

SMS/text messages: If you separately provide your phone number and expressly opt in, you consent to receive SMS or text messages from WhiteBoston primarily for new-lead notifications and lead alerts, client account alerts, account status notices, project or service updates, billing or administrative notices, access notices, and appointment reminders. Message frequency varies based on your lead volume, account, booking, or service relationship. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing services. You may opt out at any time by replying STOP. For help, reply HELP or contact support@whiteboston.com.

Bookings: Services requiring consultation or onboarding (such as clarity calls or program kickoffs) are scheduled through Google Calendar. Meeting confirmations and reminders are sent automatically by Google Meet.

Intake information: You may be asked to provide information about your business, goals, current tools, or operational challenges to complete your intake. You are responsible for the accuracy of this information.

Rescheduling: You may reschedule meetings using your original calendar link. We reserve the right to charge or deprioritize repeat no-shows for paid or limited services.

3. AI Search and Lead Systems Builds: Deliverables & Limitations

Deliverables are limited to what is specified in your selected service, invoice, proposal, agreement, or scope of work. We provide workflow design, process documentation, systems implementation, AI-supported workflow setup, and strategic guidance intended to make business work easier to run.

While our services are designed to create clarity, efficiency, and time savings, we do not guarantee specific financial results, revenue growth, search rankings, platform performance, AI search placement, or business outcomes. Results depend on your implementation, business context, market, tools, and adoption of the systems provided.

4. Website Design Services: Scope & Client Responsibilities

Services provided: We offer custom website design and development services on a project basis. Services are platform-agnostic and adapt to your existing or preferred website platform. Specific scope, deliverables, timeline, revisions, and pricing are outlined in individual project agreements or contracts.

Hosting & domain: You are responsible for purchasing and maintaining your own domain registration and website hosting. We do not provide hosting services. We can provide consultation on hosting and maintenance options.

Content & materials: You may provide content (copy, images, branding) or request that we create it as part of the project scope. Content creation services, if requested, will be specified in your project agreement.

Ownership & access: Upon full payment, you own the completed website outright. We do not retain intellectual property rights to custom code or design elements created specifically for your project. You receive full access and control of your website upon project completion.

Post-delivery changes: Revisions included in your project are specified in your project agreement. Additional changes or updates requested after project delivery are subject to separate fees.

Maintenance & support: We provide build-only services. Once delivered, you are responsible for maintaining and updating your website. We are not responsible for issues arising after delivery unless they are directly related to design defects present at the time of delivery.

Training: Training on how to update and maintain your website can be provided upon request and may be included in your project agreement.

5. Fees & Payment

Fees: Pricing for programs and services is listed on our Site, in your order form, or in a written service agreement.

Payment terms: All services are billed as one-time payments unless otherwise specified in your service agreement. Recurring monthly services are billed at the beginning of each monthly cycle.

Payment processing: Payments are processed via QuickBooks invoicing and may be paid through Stripe or other payment methods as specified on your invoice.

Refunds: Program fees are subject to the specific refund or guarantee terms outlined in your service agreement or offer document. In the absence of a specific guarantee, fees are non-refundable once services have begun or been delivered.

Cancellations: For ongoing monthly services, you may cancel at any time by providing 30 days' written notice via email to support@whiteboston.com. Promotional offers with a stated minimum commitment are an exception to that timing: you remain responsible for the agreed initial term. If you cancel before that term ends, any setup fee or promotional credit waived under the offer becomes due on your final invoice. After the initial term, you remain responsible only through the end of the 30-day notice period.

6. Your Responsibilities

You agree to:

• Provide accurate and up-to-date contact and payment information
• Supply any necessary information, access credentials, brand materials, or context needed for us to deliver services effectively
• Use the Services only for lawful business purposes
• Not share proprietary frameworks, templates, or materials provided as part of the Services without permission
• Maintain the security of any account credentials or access you provide to us

7. Intellectual Property

WhiteBoston IP: All content, frameworks, workflows, templates, documentation, and proprietary methodologies provided by WhiteBoston LLC remain our intellectual property. We grant you a limited, non-exclusive, non-transferable license to use them internally for your business while your engagement with us is active.

Your content: You retain ownership of any content, data, or business information you provide to us. By providing such content, you grant us permission to use it solely to deliver Services to you.

Website design: Custom websites, code, and design elements created specifically for your project become your property upon full payment. We do not retain intellectual property rights to project-specific work.

8. Confidentiality

We treat any non-public information you provide (e.g., business data, operational details, system credentials, account access) as confidential. We will not disclose or use such information except to deliver the Services or as required by law. You agree to maintain confidentiality of our proprietary materials, frameworks, and methodologies.

9. Data & Privacy

Your personal information and business data are governed by our Privacy Policy. All information you provide or upload remains your property. We do not use or sell your business data for marketing or analytics purposes.

Meeting scheduling and communications may be handled through Google Calendar and Google Meet. Other providers used for hosting, forms, billing, lead delivery, or communications are described in the Privacy Policy.

Phone numbers and SMS opt-in records, if any, are used only for new-lead notifications and lead alerts, client account alerts, account status notices, project or service updates, billing or administrative notices, access notices, appointment reminders, and other text messages you requested or agreed to receive. We do not sell, rent, or share SMS opt-in data or consent status for third-party marketing.

10. Prohibited Uses

You may not use our Site or Services to:

• Violate laws or infringe others' rights
• Redistribute, resell, or repurpose our proprietary frameworks, templates, or materials
• Attempt to reverse engineer or interfere with our platform or systems
• Misrepresent your relationship with WhiteBoston LLC
• Share account access or credentials provided to you with unauthorized third parties

11. Disclaimer of Warranties & Limitation of Liability

Our Site and Services are provided "as is."

We do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including lost revenue or profits. Our total liability for any claim will not exceed the amount you paid us in the six months preceding the claim, or $100 if you did not pay anything.

12. Indemnification

You agree to defend, indemnify, and hold harmless WhiteBoston LLC, its affiliates, and employees from any claims, damages, or losses arising from your use of our Services, data, or violation of these Terms.

13. Termination

We may suspend or terminate your access for violation of these Terms, misuse, or nonpayment. You may cancel your services at any time in accordance with the cancellation terms outlined in Section 5. Termination does not affect any outstanding fees owed for prior use or completed services.

14. Governing Law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. You agree to submit to the exclusive jurisdiction of state and federal courts in Texas.

15. Changes to Terms

We may revise these Terms periodically. Material changes will be posted with an updated effective date. Your continued use of the Site or Services after updates constitutes acceptance of the new Terms.

16. Contact

WhiteBoston LLC
531 Moscato Rd
New Braunfels, TX 78130
Email: support@whiteboston.com
Website: whiteboston.com